Privacy Policy

Introduction

Aitken Medical Centre respects your privacy and is committed to protecting your personal information in accordance with the and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

• Name, date of birth, and contact details
• Medical history and health information (where provided)
• Appointment details and treatment records
• Payment and billing information
• Website usage data (via cookies or analytics tools)

How We Collect Information

We collect information when you:

• Book an appointment or fill out a contact form
• Communicate with us by phone, email, or in person
• Visit our website and interact with online forms or tools

How We Use Your Information

We use your information to:

• Provide medical care and related services
• Manage appointments and patient records
• Process payments and insurance claims
• Communicate with you about appointments, reminders, and health-related information
• Improve our website, services, and patient experience

Disclosure of Information

We may share your information with:

• Our healthcare professionals and administrative staff
• Referring doctors or specialists (with your consent)
• Third-party service providers (IT, billing, or marketing support)
• Government or regulatory authorities where required by law

We never sell or rent your personal information.

Security

We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

Access and Correction

You may request access to or correction of your personal information by contacting us at:

📧 reception@aitkengrovemedical.com.au
📞 03 7053 1995 | 03 7053 3099

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.