Feedback & Complaints - Aitken Grove Medical & Aesthetic Centre

At Aitken Grove Medical & Aesthetic Centre, we value your feedback and are committed to providing high-quality, patient-centred care. We welcome compliments, suggestions and complaints, as they help us improve our services.

How to Provide Feedback or Make a Complaint

If you have a concern about any aspect of your care or our services, we encourage you to discuss it with us as soon as possible.

You can:

Speak with our Practice Manager or a member of our reception team.
Submit your feedback or complaint by email to pm@aitkengrovemed.com.au.
Provide written feedback at the clinic.

All complaints are treated confidentially, respectfully and fairly.

Our Response

We aim to:

Acknowledge receipt of your complaint within 2 business days.
Investigate the matter thoroughly and impartially.
Provide a written or verbal response, where appropriate, within 14 business days. If additional time is required, we will keep you informed of our progress.

Our goal is to resolve concerns promptly and improve the quality of care we provide.

If You Are Not Satisfied

If you are not satisfied with our response, you may contact the appropriate external organisation.

Health Complaints Commissioner (Victoria)
Website: https://hcc.vic.gov.au
Phone: 1300 582 113

If your complaint relates to the professional conduct, performance or registration of a health practitioner, you may also contact:

Australian Health Practitioner Regulation Agency (AHPRA)
Website: https://www.ahpra.gov.au

Thank You

We appreciate your feedback and thank you for giving us the opportunity to address your concerns and continually improve our services.